Product Protection Plan Appliances – Am I Covered?

Before contacting Tutoris, please use the following checklist to troubleshoot problems you may be having with your appliance.

Appliance is not working (eg. no power)

Verify that the appliance is plugged in.  Unplug and then plug the power cord back into the outlet to ensure you have a good connection.

If there is still no power in your fridge, microwave, or washing machine, confirm that the plug is working.  These appliances use a regular 110 plug.  Take a small lamp or appliance and plug it into the outlet. Often large appliances are placed on their own breaker so you will not notice if it is tripped.  

For ranges, cook tops, built-in ovens, dryers and dishwashers, double check your breaker to ensure it has not been tripped.  A helpful hint – built in ovens often have an additional breaker switch located somewhere above the oven.


Are you using the recommended dishwashing soap and rinse agent as outlined in the Manufacturer’s user guide?  If not, try this first. These are important to get maximum results from your appliance. Note: wrong type of detergent can lead to a leaking dishwasher.

If the machine is making a “strange noise”, check the bottom of the dishwasher and remove any filters at the bottom. Often a small piece of cutlery, plastic, bones, paper, etc. may fall to the bottom and get caught in the filter system. 

Did you read the troubleshooting section of your owner’s manual and attempt the solutions for common problems?


Are you using the recommended laundry soap (eg. High Efficiency) as outlined in the Manufacturer’s user guide?  If not, try this first.

Have you completed the recommended maintenance as per your owner’s manual (eg. afresh cycle, clean lint trays and vents).

Are the water hoses attached properly?

Is there a “error” code that appears on the electronic display?  If yes, try accessing the code from the manufacturer website (links are provided ….) for troubleshooting.

 Refrigerators / Freezers:

Place a temperature gauge in the fridge or freezer and DO NOT open the door for  8 hours. Often when we feel it is not cooling properly, we open it more often to check which does not allow the fridge to cool to the right temperature. (Put in correct temperatures)

Remove any items that are directly against the back of the freezer. If the vents in the freezer are blocked with food, it will limit the appliances ability to generate cool air (all cool air is created in the freezer portion !).

Check the temperature settings in both the freezer and the fridge. (put in  common settings). Sometimes we accidently move settings when we place or remove items from the fridge.

If your freezer feels slightly warmer but the fridge is fine, or if it takes a bit longer for your freezer to cool, wait 8 hours.  Why?  Your fridge might be going through the automatic frost free cycle.  What happens is the cooling unit is heated slightly to ensure that there is no build up of frost.

Check manual for what the temperature settings are. Sometimes 1 is the warmest and sometimes 1 is the coldest.


© 2019 | Tutoris and its Licensors.